Your data
Privacy Requests
Privacy controls are being rebuilt inside the product. During the pilot program, support handles export, deletion, and consent requests for CommissionScope accounts, with identity confirmation before any change.
What you can request
Each request covers your agency's own CommissionScope account. Carrier statements and producer records belong to the agency that uploaded them, so an agency admin confirms requests that touch shared data.
Export or access
Get a copy of the account, commission, policy, producer, and operational records tied to your agency account.
Deletion or retention
Ask for account closure, a deletion review, or details on records we are required to keep and for how long.
Consent and cookies
Change consent, cookie, or communication preferences. Support records the change while the in-product controls are rebuilt.
How a request is handled
The previous in-product controls called routes that are not available in the launch backend, so a person handles each step until the audited self-service workflow ships.
- 01 —
Send the request through the contact form
Choose "Privacy Request" and include your agency name, the account email, the action you want, and any affected records.
- 02 —
Support confirms your identity
We verify the request against the account owner or an agency admin before we touch any data. Port & Starboard support handles the request. There is no published response-time promise.
- 03 —
We complete the request and confirm in writing
Exports arrive as files. Deletions and consent changes are confirmed by email once they are done, with a note on anything we must retain by law.
The full policy is in the Privacy Policy.